This policy explains how personal data we collect from you, or that you provide to us, will be processed.
Please read the following carefully to understand how we will treat your personal data.
What information we collect
- Any personal information that you provide to us by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services from us or requesting further services.
- If you contact us by letter or email, records of the correspondence may be kept.
- Telephone conversations may be recorded for training purposes.
- Details of transactions you carry out through our site and of the fulfilment and administration of your orders.
- We also record technical data such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names and pages viewed in our server logs.
How we use personal data
- To register a customer account.
- To handle customer service enquiries.
- To process orders that you have placed with us.
- To ensure that content from our site is presented in the most effective manner.
- To provide you with information, products or services that you request from us, where you have consented.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our service.
- To carry out marketing and statistical analysis.
We will never sell your personal data to third parties.
Data retention
We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless required by law.
- Invoice data is kept for a minimum of 6 years as required under UK law.
Your rights
Unless subject to an exemption under GDPR, you have the following rights:
- The right to request a copy of your personal data.
- The right to request correction of inaccurate data.
- The right to request erasure where data is no longer required.
- The right to object to processing for marketing purposes.
- The right to lodge a complaint with the Information Commissioner’s Office.
More information can be found at
https://ico.org.uk/concerns/
Data breaches
In the event of a data breach, affected individuals will be contacted in accordance with GDPR requirements.
How we use cookies
We use cookies to improve your experience and deliver a more personalised service.
- To estimate audience size and usage patterns.
- To store preferences.
- To speed up searches.
- To recognise returning users.
- For remarketing purposes.
You may refuse cookies via your browser settings. However, this may affect site functionality.
Third party links
Our site may contain links to third-party websites. We are not responsible for their privacy policies.
Changes to this policy
This privacy policy is reviewed regularly and updated on this page.
